UKVIN Group — Returns, Cancellations and Refunds

DRAFT — LEGAL AND OPERATIONS APPROVAL REQUIRED BEFORE PUBLICATION.

Last reviewed: 15 November 2026

Before payment and production

A supplementary data-label verification request is not itself a paid order. No manufacture should begin until the proposed content, dimensions, intended use, and customer authority have been reviewed and an order has been accepted and paid.

Standard online goods

Consumers normally have a 14-day cooling-off period after receiving eligible goods bought online. To cancel, notify UKVIN Group within that period and follow the returns instructions provided. Customers ordinarily have another 14 days to send eligible goods back. Return postage responsibilities and any charges must be explained before checkout.

Genuinely personalised products

The statutory change-of-mind cancellation right may not apply to items genuinely made to the customer's specifications or clearly personalised. This exception does not apply automatically merely because a product is made after ordering or marketed as bespoke. We will make the applicable status clear before the customer pays.

Faulty, damaged or misdescribed goods

Nothing in this policy affects remedies for defective, damaged or incorrectly described goods under the Consumer Rights Act 2015 or other mandatory law. Contact UKVIN Group promptly with the order number and a description of the problem so we can investigate and provide the appropriate remedy.

Refund processing

Where the statutory cancellation right applies, refund timings, permissible delivery-charge reimbursement and return responsibilities will follow applicable consumer legislation. We will not exclude rights that cannot lawfully be excluded.

Contact details

Returns and cancellation email: [CONFIRM UKVIN CUSTOMER SUPPORT EMAIL]
Return address: [CONFIRM REAL RETURNS ADDRESS AND PROCEDURE]

Before launch: confirm whether each data-label product is genuinely personalised; publish clear pre-checkout cancellation information and a workable returns route.